RETURNS and EXCHANGES
**14 DAY RETURNS GUARANTEE - DON'T LOVE YOUR ITEM? RETURN OR EXCHANGE IN 14 DAYS FREE OF CHARGE**
We want you to be completely satisfied with your purchase. If you are unhappy with your online purchase for any reason, we will gladly accept exchange or return of full price merchandise within 14 days of the order date. For all returns please email us at firstname.lastname@example.org for your personalised return instructions. Your return must be sent in the spare TOLL AIR EXPRESS bag provided with your purchase.
YOU MUST FILL IN THE FORM ON THE LINK PROVIDED BELOW AND THE PROCESS WILL START FOR YOUR RETURN.
Once processed, we will send Toll email instructions for pick up at your location and you will recieve an electronic consignment document that must be attached to the return EXPRESS BAG we provided you with your purchase.
Returns must be received in original condition – unworn, unwashed, with all tags attached. Items not received in their original condition will automatically be returned to the customer. Items which have an odour of perfume/deodorant or have makeup or tanning marks will not be accepted, so please take care when trying on your garments. London Projects reserves the right to reject a return if it is not in its original condition.
Please note, should your returned item not meet our Exchange/Refund Policy it shall be returned to you, in which case you will be liable for the return postage cost.
Returns are processed within 3 business days of receiving your return.
Please ensure you have completed the returns form. If we do not receive this information we are unable to process your return.